Terms and Conditions


BY CONFIRMING A BOOKING YOU ARE DEEMED TO HAVE READ AND AGREED TO OUR TERMS & CONDITIONS.

PLEASE READ THOROUGHLY

  • All dogs MUST have attended an Introductory Meet & Treat Swim, prior to booking one of our group sessions (this excludes 1 To 1 Sessions and Private Hire)

  • Aqua Pups and Senior Swims allows for up to 3 dogs per session.

  • General Group Play sessions, may have up to 4 Dogs (COMING SOON)

  • Group sessions maybe on a rotation bases, depending on the dogs in the session.

  • Only ONE Dog may attend a 1 To 1 Session.

  • For Private Hire, Text or Email us with the details of all dogs attending, especially if booked for a Dogs Birthday Pawty, so that we can make additional arrangements if needed.

  • All session will last 30 minutes, this includes arrival and departure time.​

  • Payments are not made at time of booking. ​When paying cash or card for your session, please do so at the beginning of the session to avoid running over time at the end.

  • If you are arriving by car, please use one of the 4 parking bays directly outside or premises to park.

  • All dogs, at all times, are the responsibility of their owner whilst on our premises.

  • Children aged 16 years and over are welcome to swim with the dogs but remain the resposibility of thier parent(s) at all times.

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  • There is limited space within our unit, please feel free to bring cages for your dog to help if you need to change clothes.

  • Unfortunately, we can only accommodate the people that have booked and CANNOT offer a drop-in service at present.​

  • If you choose to enter the pool with your dog, you do so at your own risk.

  • Dogs must not be pushed, shoved or thrown into the pool.

  • All dogs must be fully vaccinated or titre tested to participate in Group Play, Senior or Aqua Pupz Swims as they are likely to be with other dogs and their owners for these sessions.

  • We have no control over the release of photographs being put on social media by other customers visiting the dog pool.

  • You are responsible for clearing up after your dog.

  • There are public areas around our premises, both grassed and concrete where your dog can toilet. Please pick up after your dog and dispose of waste in the appropriate bin.  If you forget to bring dog waste bags there are some in a dispenser above the dog waste bin or ask us for one as we have some in the office

  • Please ensure your dog does not eat 2-3 hours before swimming, and we advise you don't feed them for 1-2 hours afterwards, to avoid the risk of sickness or fouling the pool.

  • All dogs MUST have their claws clipped short to prevent punctures to the pool liner. Entry may be refused if your dog has sharp claws.

  • Dogs with injuries, health problems or recovering from surgery must have consent to swim from your own vet.

  • If your dog has any skin conditions, eye or ear infections you should not swim your dog and cancel your appointment as necessary until the condition has cleared up, this must be done with 24 hours notice as per the booking policy please.

  • We are NOT hydrotherapists, we are a dog swimming facility with the sole aim of providing fun, exercise and bonding/socialisation. No medical advice will be given.

  • Your half hour session includes time taken entering and exiting the pool. You and your dog must exit the pool swiftly at the end of your session to allow for access to the pool for the next session. If you are late for your appointment you will lose part of your allotted time as we run a back to back appointment schedule. If we have no client in after your allotted time slot we may be able to carry over the lost time to make up for the late arrival, however, this is not guaranteed.

  • A 1 minute constant swim equates to a 1 mile walk for your dog, therefore they will not and should not be encouraged to swim for more than a maximum of 20 minutes continually.

  • You MUST inform us if your dog has a history of biting, is reactive, or unsociable. This does not preclude you from coming, it is simply to ensure the safety of staff and customers and the correct handling of your dog while you're with us. You will be advised to book a Solo Session in these cases.

  • Any dog booked into a non-solo session showing signs of aggression to others will be asked to leave.

  • If you need to cancel or re-arrange your booked session, please give us as much notice as possible, we reserve the right to charge any cancellations with less than 24 hours notice at full  price with no refund, although we are not monsters so please talk to us!

By confirming your booking with Doggy Paddle you are deemed to have accepted these terms and conditions.

Come and visit us!

Tel: 07875075005

69 Pasture Road, Moreton, Wirral. CH46 7TQ

(If using SatNav please use the street address and not just the postcode)

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Doggypaddle 2020