Frequently Asked Questions
Coronavirus Update - Due to these unusual circumstances we are making the following changes for when we re-open on June 1st
Bookings will be made online via the website and FB as usual, however, card details will be taken at the time of booking for contactless payment - no monies will be taken until the day of your swim when we will take the money from the card used for your booking
Hand Gel will be available for humans to use at the pool
All common touch areas will be cleaned before and after each customer
Customers may wear masks if they choose, although your dogs may not like it :)
Times between appointments are increased to avoid meeting other customers, please, please, come at your appointment time +/- 5mins. If you're early please don't be offended if we ask you to wait away from the entrance of the building.
Multiple dogs (and humans) will only be accepted from the same household
We will aim to maintain good social distancing practices throughout your visit
How do I book a swim session?
Can I pay with a debit/credit card?
Yes you can, card payments can be made with chip and pin or contactless. Cash is also welcome.
Can I swim too?
Sure, we encourage all owners to swim with their dogs, if you can't or don't want to we will swim the dog(s) for you, but there must be a human in the pool before the dog(s) gets in.
Can children go in the pool?
Children aged 16 years and over are welcome to swim with the dogs but remain the responsibility of their parent(s) at all times.
What's the difference between a Meet & Treat and a Solo Swim?
The Meet & Treat is an introductory session for you and your furbaby(s) to come and meet us, try the pool and our facility and see if they enjoy it, as well as a way of us knowing it's their first time at the pool. We discount the price of the Meet and Treat as not all dogs will get in to the pool on thier first go and we don't want to rush them or make them have a bad experience, so we offer the discount until they are swimming with us. All dogs have a Meet & Treat as their first session and then they have Solo Swims thereafter when they are happy swimming.
How do the dogs get in and out of the pool?
The pool is accessed by the dog(s) via ramps covered with anti-slip rubber, both of which are a 40 degree angle and built to take 100kg weight.
Humans can get in and out by ladder at the side of the pool with a weight limit of 130kg.
Do you have dryers/blasters?
We decided to not use dryers or blasters at present but welcome your feedback. If you want to hot air dry your dog(s) you're welcome to bring your own, or, we stock the rather excellent Ruff and Tumble dog drying coats for purchase or order, have a look at our online Shop HERE for more details or browse the coats while you're with us.
Do I need to bring anything?
Yes! You will need a towel, dryer or drying coat for your dog(s), a towel, some dry clothes for you if you're swimming and your choice of payment.
Is the pool suitable for Giant Breeds?
We can accommodate giant breeds up to around 6 months old depending on the breed, please contact us directly if you have a giant breed.
What about multiple dogs?
We are happy to take multiple dogs for swim sessions within the confines of the pool, to a maximum of 4 dogs per session, for any more than this we would recommend a 1hr group hire. Please consider the size of your dogs when booking, for example, to get the most from the session, we would only recommend a maximum of 2 adult male Labrador size dogs or up to 4 small terrier sized dogs at once for a 30 minute swim.
Do you have life jackets for the dogs to use?
Yes we do, from XXS to XL, so Yorkie to Large Labrador. Please advise us if you want your dog(s) to use one.
Can I take photographs or videos?
Absolutely! We welcome a copy of any photo's from owners and would ask permission to use any photo's or videos we receive before use on our website or socials.
Do you have a shower for the dogs?
Yes we do. All dogs are offered a warm shower after swimming to wash away any pool water.
And what about the humans?
Sorry no, you'll have to wait until you get home!
Where exactly are you?
From Moreton Cross, proceed along Pasture Road towards Moreton Shore and we are on the left side of the road at the traffic lights just before Moreton Rail Station, next to Pro Plumbing Supplies.
From Moreton Shore, proceed along Pasture Road towards Moreton Cross and we are on the right side of the road, just after Moreton Rail Station, next to Pro Plumbing Supplies.
Do you have any parking available?
We certainly do. Please use one of the 4 parking spaces outside our building if arriving by car.
What are your opening hours?
We have different opening hours depending on the day to accommodate late and weekend sessions. Our live booking system has up to the minute availability for our swim sessions, please book ahead in plenty of time to avoid disappointment.
Does my dog need permission from my vet to swim?
We only need vet authority for your dog(s) to swim if they have any injuries or health conditions. If you're unsure, please contact us directly with any specific questions.
Does my dog need vaccination or titre tests?
Not if you are having private sessions, no, however, we would always recommend them.
Is there any chlorine in the water?
No, we use Bromine, UV light and none chlorinated chemicals to treat the pool to ensure both hygiene and comfort. The chemical levels are measured and recorded regularly every day.
How much are the sessions?